It's simple. Call your local office or (888) 658-0659 and a representative will assist you in rescheduling your cleaning appointment.

If your location uses the MyTCA App, you can request an alternate cleaning day directly inside the app by selecting your next cleaning date and choosing Reschedule Cleaning. Requests should be submitted at least 48 hours before your scheduled cleaning.

Weather conditions, holidays, or unsafe travel conditions may also require schedule adjustments.

More information is available at The Cleaning Authority .

Yes. Quality Control Inspectors regularly inspect cleaning teams to ensure every customer receives the highest quality cleaning service.

Inspectors may enter your home after the cleaning team leaves to verify that company quality standards are consistently maintained.

If your home has a security system, please provide the alarm code and instructions necessary for turning the system off.

Our cleaning team will reactivate the alarm before leaving your home. You may also choose to disable the alarm yourself on your scheduled cleaning day.

Call your local office or contact (888) 658-0659. A representative will assist you with cancelling or rescheduling your cleaning appointment.

If your location supports the MyTCA App, you may also submit a cancellation request through the application at least 48 hours before your scheduled cleaning.

Depending on your local office policy, cancellation fees may apply.