Terms & Conditions

Effective Date: July 27, 2026

Welcome to The Cleaning Authority. By accessing or using our services, you agree to comply with these Terms & Conditions. Please read them carefully before booking any residential cleaning services.

1. Acceptance of Terms

By booking or using our cleaning services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions.

2. Our Services

The Cleaning Authority provides professional residential house cleaning and sanitizing services throughout the United States and Canada. Service availability may vary depending on your location.

3. Scheduling & Appointments

• Appointments are subject to availability.
• Please provide safe access to your property.
• Notify us of any special cleaning requests before your appointment.
• Arrival times may vary due to weather, traffic, or previous appointments.

4. Pricing & Payments

Service pricing depends on the size of the property, cleaning frequency, and requested services. Payment is due upon completion unless otherwise agreed. Additional charges may apply for extra services.

5. Cancellation Policy

Appointments cancelled with less than 24 hours' notice may be subject to a cancellation fee. We appreciate advance notice whenever possible.

6. Customer Responsibilities

• Provide accurate booking information.
• Secure valuables before our team arrives.
• Ensure pets are safely restrained if necessary.
• Inform us about any hazardous conditions.

7. Satisfaction Guarantee

If you are not satisfied with the quality of our service, please contact us within 24 hours. We will work with you to resolve the issue whenever possible.

8. Limitation of Liability

The Cleaning Authority shall not be liable for indirect, incidental, or consequential damages arising from the use of our services, except where required by applicable law.

9. Privacy

Any personal information collected is used solely for providing our services, customer communication, scheduling, and billing. Your information is handled according to our Privacy Policy.

10. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time. Updated versions become effective immediately upon publication on our website.